We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

Between November and December 2019, parents and carers of children/young people with SEND had the opportunity to take part in a survey on what is going well and what could be improved in Sefton around the key areas of education, health, social care, information provision and how the Sefton SEND Area Partnership is working together.
The survey would help provide the SEND Continuous Improvements Board with a baseline to monitor experience, involvement and satisfaction.


You Said

  • You wanted the 20 week timescale for EHCP completion to be improved
  • You wanted the quality of the EHCPs to improve
  • You wanted to be able to contact your Case Work Officers directly
  • You wanted to be more involved in contributing to the outcomes within the EHCP
  • You wanted a clearer ASD pathway
  • We like Aiming High but there are some areas that can be improved

We Did

  • We are now completing more EHCPs within the timescales – currently at 77% of plans being completed within the 20 weeks
  • We have delivered outcomes training to front line staff who complete EHCPs etc and introduced a monthly Quality Assurance process
  • Case Work Officers now share mobile phone numbers when they first contact you
  • We now invite parents/carers to be involved in joint outcomes meetings
  • Since April 2020 we have put in place a new pathway that is compliant with the National Institute for Health and Care Excellence (NICE)
  • We are reviewing the Aiming High service so there is an age appropriate offer


Thank you to all the parents and carers who took the time to complete the survey. The full report is available to view on the Local Offer: