We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We asked

We carried out a baseline parent and carer survey in 2019 to monitor experience, involvement and satisfaction around the key areas of Education, Health, Social Care, information provision and on how the system is working together. The SEND Continuous Improvement Board  wanted to do a short survey to capture opinion and to see if there has been any improvement.  We carried out this survey in September 2020.

You said

In summary, parents and carers said:

  • The SEND support pathway isn't clear to us
  • Diagnosis and timescales to support takes too long
  • That mainstream schools are not always inclusive
  • The short breaks offer is not easy to understand or access
  • That there is an improvement in the way health, education, social care and the SEN Casework team are working together to help and support them but coordination and communication between professionals could be further improved
  • You feel that there is some improvement in parents and carers are being listened to in the development and review of their child/young person’s EHCP

 

We did

In summary, here are some of the things we have done/are doing:

  • Strengthened the SEND Casework team with £400k additional investment into the service
  • Strengthened SENDIASS through additional funding from Council and CCG and additional staffing to support families to navigate complex services
  • Preparing for Adulthood (PfA) workshops delivered and feedback fed into the Preparing for Adulthood Guide which has been co-produced with parents, carers and young people.
  • Implemented a new appointment system at Alder Hey which is more user friendly and has led to fewer cancellations
  • Improvements to the prescribing system at Alder Hey to make it easier for families to re-order medications.
  • Leaflet to be given to parents at start of pathway process to be reviewed and co-produced with parents / carers. ASD Post Diagnostic Feedback Booklet & Advisory Session Booklet have already been done and approved Jan 2021
  • Started to develop an Education Strategy with Inclusion as one of its key priorities
  • Inclusion task group established reporting into the SEN School Forum
  • Shared the parent and carer feedback with our teams and directed professionals to offer a person-centred approach when communicating with parents and carers
  • We have established reviews of both the Aiming High short breaks offer and the Springbrook overnight respite offer
  • Casework Officers now share mobile phone numbers when they first contact families which has improved communication

Please see the published results section for a more detailed You Said/We Did/Are Doing 

We asked

Southport has the opportunity to bid for up to £50m of central Government funding as part of the Town Deal Fund, to boost economic growth and town wide regeneration.  As part of the stakeholder engagement for the submission, a  consultation exercise was undertaken to gather feedback on a number of Big Ideas that would inform a wider Vision for Southport.

Each of these Big Ideas included  a number of project ideas that we thought had  the potential to attract wider investment both from the Government and from the private sector. We asked what you thought of these Big Ideas and what you think we might have missed.

You said

The Town Deal Board received over 2,033 completed questionnaires, with 826 detailed comments from the questionnaires. In addition to this, we received 40 emails, 5 phone calls and 4 letters.

Following the online consultation, the Town Deal Board also engaged with a number of other stakeholder groups including university students, college students school children, visitors and local business owners.

A summary of all the responses received in the full consultation report.

Southport Town Investment Plan Consultation Report

We did

This engagement has informed the Town Investment Plan (TIP) which was submitted to government at the end of October 2020. Key points of influence from engagement include: 

  • The importance of the TIP including projects which enhance the appeal of visitor attractions including Pleasureland and the Southport Theatre and Convention Centre
  • The importance of developing a new attraction in the Marine Lake which will attract more visitors to the town
  • The importance of connecting the town centre and Waterfront
  • Necessity of finding new uses and attractions for vacant shops in the town centre. The importance that different areas and attractions are well connected via the public realm, pedestrian and cycling facilities
  • The need for the TIP to address seasonality in the economy. The TIP should also facilitate the attraction and growth of different industries to the town centre with stakeholders highlighting gaps in the business accommodation offer for co-working space and digital and creative industries
  • The majority of the priorities identified by stakeholders under the Green and Clean theme have non-Towns Fund delivery or funding routes. The consultation does highlight an important role that the Towns Fund can play in ensuring that major regeneration developments in the town centre and waterfront can be reached on foot and by cycling, thereby minimising the need for short vehicular journeys in the town

The priorities expressed by consultees that have not been included in the TIP  will be addressed using funding and delivery routes other than Towns Fund.

The Town Deal Board will continue the conversation with residents, visitors and businesses as the Town Investment Plan progresses.

We asked

Southport has the opportunity to bid for up to £50m of central Government funding as part of the Town Deal Fund, to boost economic growth and town wide regeneration.  As part of the stakeholder engagement for the submission, a  consultation exercise was undertaken to gather feedback on a number of Big Ideas that would inform a wider Vision for Southport.

Each of these Big Ideas included  a number of project ideas that we thought had  the potential to attract wider investment both from the Government and from the private sector. We asked what you thought of these Big Ideas and what you think we might have missed.

You said

The Town Deal Board received over 2,033 completed questionnaires, with 826 detailed comments from the questionnaires. In addition to this, we received 40 emails, 5 phone calls and 4 letters.

Following the online consultation, the Town Deal Board also engaged with a number of other stakeholder groups including university students, college students school children, visitors and local business owners.

A summary of all the responses received in the full consultation report.

Southport Town Investment Plan Consultation Report

We did

This engagement has informed the Town Investment Plan (TIP) which was submitted to government at the end of October 2020. Key points of influence from engagement include: 

  • The importance of the TIP including projects which enhance the appeal of visitor attractions including Pleasureland and the Southport Theatre and Convention Centre
  • The importance of developing a new attraction in the Marine Lake which will attract more visitors to the town
  • The importance of connecting the town centre and Waterfront
  • Necessity of finding new uses and attractions for vacant shops in the town centre. The importance that different areas and attractions are well connected via the public realm, pedestrian and cycling facilities
  • The need for the TIP to address seasonality in the economy. The TIP should also facilitate the attraction and growth of different industries to the town centre with stakeholders highlighting gaps in the business accommodation offer for co-working space and digital and creative industries
  • The majority of the priorities identified by stakeholders under the Green and Clean theme have non-Towns Fund delivery or funding routes. The consultation does highlight an important role that the Towns Fund can play in ensuring that major regeneration developments in the town centre and waterfront can be reached on foot and by cycling, thereby minimising the need for short vehicular journeys in the town

The priorities expressed by consultees that have not been included in the TIP  will be addressed using funding and delivery routes other than Towns Fund.

The Town Deal Board will continue the conversation with residents, visitors and businesses as the Town Investment Plan progresses.

We asked

Southport has the opportunity to bid for up to £50m of central Government funding as part of the Town Deal Fund, to boost economic growth and town wide regeneration.  As part of the stakeholder engagement for the submission, a  consultation exercise was undertaken to gather feedback on a number of Big Ideas that would inform a wider Vision for Southport.

Each of these Big Ideas included  a number of project ideas that we thought had  the potential to attract wider investment both from the Government and from the private sector. We asked what you thought of these Big Ideas and what you think we might have missed.

You said

The Town Deal Board received over 2,033 completed questionnaires, with 826 detailed comments from the questionnaires. In addition to this, we received 40 emails, 5 phone calls and 4 letters.

Following the online consultation, the Town Deal Board also engaged with a number of other stakeholder groups including university students, college students school children, visitors and local business owners.

A summary of all the responses received in the full consultation report.

Southport Town Investment Plan Consultation Report

We did

This engagement has informed the Town Investment Plan (TIP) which was submitted to government at the end of October 2020. Key points of influence from engagement include: 

  • The importance of the TIP including projects which enhance the appeal of visitor attractions including Pleasureland and the Southport Theatre and Convention Centre
  • The importance of developing a new attraction in the Marine Lake which will attract more visitors to the town
  • The importance of connecting the town centre and Waterfront
  • Necessity of finding new uses and attractions for vacant shops in the town centre. The importance that different areas and attractions are well connected via the public realm, pedestrian and cycling facilities
  • The need for the TIP to address seasonality in the economy. The TIP should also facilitate the attraction and growth of different industries to the town centre with stakeholders highlighting gaps in the business accommodation offer for co-working space and digital and creative industries
  • The majority of the priorities identified by stakeholders under the Green and Clean theme have non-Towns Fund delivery or funding routes. The consultation does highlight an important role that the Towns Fund can play in ensuring that major regeneration developments in the town centre and waterfront can be reached on foot and by cycling, thereby minimising the need for short vehicular journeys in the town

The priorities expressed by consultees that have not been included in the TIP  will be addressed using funding and delivery routes other than Towns Fund.

The Town Deal Board will continue the conversation with residents, visitors and businesses as the Town Investment Plan progresses.

We asked

Southport has the opportunity to bid for up to £50m of central Government funding as part of the Town Deal Fund, to boost economic growth and town wide regeneration.  As part of the stakeholder engagement for the submission, a  consultation exercise was undertaken to gather feedback on a number of Big Ideas that would inform a wider Vision for Southport.

Each of these Big Ideas included  a number of project ideas that we thought had  the potential to attract wider investment both from the Government and from the private sector. We asked what you thought of these Big Ideas and what you think we might have missed.

You said

The Town Deal Board received over 2,033 completed questionnaires, with 826 detailed comments from the questionnaires. In addition to this, we received 40 emails, 5 phone calls and 4 letters.

Following the online consultation, the Town Deal Board also engaged with a number of other stakeholder groups including university students, college students school children, visitors and local business owners.

A summary of all the responses received can be found in this report.Southport Town Investment Plan Consultation Report

We did

This engagement has informed the Town Investment Plan (TIP) which was submitted to government at the end of October 2020. Key points of influence from engagement include: 

  • The importance of the TIP including projects which enhance the appeal of visitor attractions including Pleasureland and the Southport Theatre and Convention Centre
  • The importance of developing a new attraction in the Marine Lake which will attract more visitors to the town
  • The importance of connecting the town centre and Waterfront
  • Necessity of finding new uses and attractions for vacant shops in the town centre. The importance that different areas and attractions are well connected via the public realm, pedestrian and cycling facilities
  • The need for the TIP to address seasonality in the economy. The TIP should also facilitate the attraction and growth of different industries to the town centre with stakeholders highlighting gaps in the business accommodation offer for co-working space and digital and creative industries
  • The majority of the priorities identified by stakeholders under the Green and Clean theme have non-Towns Fund delivery or funding routes. The consultation does highlight an important role that the Towns Fund can play in ensuring that major regeneration developments in the town centre and waterfront can be reached on foot and by cycling, thereby minimising the need for short vehicular journeys in the town

The priorities expressed by consultees that have not been included in the TIP  will be addressed using funding and delivery routes other than Towns Fund.

 

The Town Deal Board will continue the conversation with residents, visitors and businesses as the Town Investment Plan progresses.

We asked

Southport has the opportunity to bid for up to £50m of central Government funding as part of the Town Deal Fund, to boost economic growth and town wide regeneration.  As part of the stakeholder engagement for the submission, a  consultation exercise was undertaken to gather feedback on a number of Big Ideas that would inform a wider Vision for Southport.

Each of these Big Ideas included  a number of project ideas that we thought had  the potential to attract wider investment both from the Government and from the private sector. We asked what you thought of these Big Ideas and what you think we might have missed.

You said

The Town Deal Board received over 2,033 completed questionnaires, with 826 detailed comments from the questionnaires. In addition to this, we received 40 emails, 5 phone calls and 4 letters.

Following the online consultation, the Town Deal Board also engaged with a number of other stakeholder groups including university students, college students school children, visitors and local business owners.

A summary of all the responses received can be found in this report.Southport Town Investment Plan Consultation Report

We did

This engagement has informed the Town Investment Plan (TIP) which was submitted to government at the end of October 2020. Key points of influence from engagement include: 

  • The importance of the TIP including projects which enhance the appeal of visitor attractions including Pleasureland and the Southport Theatre and Convention Centre
  • The importance of developing a new attraction in the Marine Lake which will attract more visitors to the town
  • The importance of connecting the town centre and Waterfront
  • Necessity of finding new uses and attractions for vacant shops in the town centre. The importance that different areas and attractions are well connected via the public realm, pedestrian and cycling facilities
  • The need for the TIP to address seasonality in the economy. The TIP should also facilitate the attraction and growth of different industries to the town centre with stakeholders highlighting gaps in the business accommodation offer for co-working space and digital and creative industries
  • The majority of the priorities identified by stakeholders under the Green and Clean theme have non-Towns Fund delivery or funding routes. The consultation does highlight an important role that the Towns Fund can play in ensuring that major regeneration developments in the town centre and waterfront can be reached on foot and by cycling, thereby minimising the need for short vehicular journeys in the town

The priorities expressed by consultees that have not been included in the TIP  will be addressed using funding and delivery routes other than Towns Fund.

The Town Deal Board will continue the conversation with residents, visitors and businesses as the Town Investment Plan progresses.

We asked

Between November and December 2019, parents and carers of children/young people with SEND had the opportunity to take part in a survey on what is going well and what could be improved in Sefton around the key areas of education, health, social care, information provision and how the Sefton SEND Area Partnership is working together.
The survey would help provide the SEND Continuous Improvements Board with a baseline to monitor experience, involvement and satisfaction.
 

 

You said

  • You wanted the 20 week timescale for EHCP completion to be improved
  • You wanted the quality of the EHCPs to improve
  • You wanted to be able to contact your Case Work Officers directly
  • You wanted to be more involved in contributing to the outcomes within the EHCP
  • You wanted a clearer ASD pathway
  • We like Aiming High but there are some areas that can be improved

We did

  • We are now completing more EHCPs within the timescales – currently at 77% of plans being completed within the 20 weeks
  • We have delivered outcomes training to front line staff who complete EHCPs etc and introduced a monthly Quality Assurance process
  • Case Work Officers now share mobile phone numbers when they first contact you
  • We now invite parents/carers to be involved in joint outcomes meetings
  • Since April 2020 we have put in place a new pathway that is compliant with the National Institute for Health and Care Excellence (NICE)
  • We are reviewing the Aiming High service so there is an age appropriate offer

 

Thank you to all the parents and carers who took the time to complete the survey. The full report is available to view on the Local Offer:
bit.ly/SEND-survey-full-report-2019

 

We asked

In the winter of 2019, we asked people their thoughts on the condition for Bootle Golf Course and where they felt priorities for improvements lay. The analysis of the survey revealed that there is generally good support for the condition of the course itself but the off course facilities were inadequate.

You said

The survey revealed a strong desire to improve the practice facilities and the toilet facilities were also identified as poor.

We did

Plans are well underway for the development of a driving range - quotes for the build have been obtained (November 2020) and it is hoped to have works on site in early 2021.

Green Sefton have converted the old toilets and storage areas into a new and improved toilet facility for male and female golfers.

On the course, continual improvement continues to improve the quality of the course and works planned this winter (including some drainage work) should improve this further.

Work continues to try and identify funding opportunities to develop the off course facilities further in line with responders comments, however significant investment is needed here.

We asked

We have a vision for what Crosby Coastal Park will look like in 2030. This vision is based on what our communities told us they’d like to see. We want to explore opportunities to protect, improve and develop this area and what it can offer to residents, visitors and businesses. This must be done in a way that will conserve our precious habitats and the species they support, whilst encouraging sustainable ideas that will increase wellbeing and economic opportunities.

We are seeking your views on the various elements of the draft Vision; to influence the way the landscape is managed and guide decisions on what developments should be supported in the future.

You said

Approximately 500 people attended specific drop in events, guided walks and other events. Notes were made of feedback from drop in events.

77 responses to the Vision document were recorded on the Council’s online consultation platform, comprising a total of 746 verbatum comments.

A further 11 full and detailed responses were received by email or hard copy from several individuals and from organisations / groups including Natural England, Lancashire Wildlife Trust, Antony Gormley Studio and Friends of Crosby Beach.

A joint response by local community groups - Seafront Residents Action Group, Friends of Waterloo Seafront Gardens, Friends of Crosby Beach and Waterloo Coastal Community Team – was submitted. This response represents the views of a total of 157 members of these groups.

This was quite a complex consultation and evidently people feel very strongly about this wonderful area, what it means to them and what the future should be.

  • You were generally supportive of the Vision as provided (83% of the online responses)
  • ‘Conserving the flora and fauna’ was the topic considered of most importance to you, followed closely by ‘coastal defences’ and ‘improving facilities’
  • You felt the Vision could be 'more bold and ambitious'
  • A recurring question was, 'what happens next?’
  • You felt that the geographical zones need to be clearer (maps)
  • You wanted more detail on the nature of the zones, described as ‘vague’, for them to be ‘firmed up’
  • You want better and ongoing communication between the Council and community, for example via a ‘Forum’
  • You requested that adequate resources be made available for maintenance and developments
  • You questioned the lack of input from young people (all but 2 respondees were over the age of 30)

A summary of all the responses received can be provided on request by contacting rachel.northover@sefton.gov.uk

 

 

We did

  • Taking on board the many comments and views, the nature of the proposed zones will be 'firmed up' and we will request that the final version of the Vision is adopted by the council and used to guide any future development and management proposals
  • During the national Lockdown, an ‘Action Plan’ for the Sefton Coast was enacted. This identified short term actions to deal with issues such as toilet provision and cleansing at this difficult time and over the extremely busy summer following in 2020 and expected in 2021
  • A costed Management / Action Plan, covering practical operations, addressing the issues raised (such as sand management, visitor management) is to be produced, helping ensure expectations and resources are adequately understood and managed
  • A Crosby Coastal Park Forum was mooted as a way to keep the dialogue open and meet the first of the Vision statements, 'Together a stronger community'. This is in the process of being launched, initially as an online Forum, due to the Covid-19 restrictions on meeting in person  
  • Of the ‘On the go and in the Pipeline’ projects:
    • Work continues on securing financial support for replacing the sea defences at Burbo Bank / Hall Road
    • Work has begun on improving the facilities and the offer at the Lakeside Adventure Centre
    • The national ‘England Coast Path’ proposals have been published and the consultation is open
    • Construction is underway on improvements to the national cycleway network at Gt George’s Road
    • Consultation is underway on the new all abilities route through the Coastal Park as part of the Liverpool City Region cycleway improvements from Southport to Otterspool, providing an inland alternative to the busy promenade
    • Continuing the longstanding fight against scrub encroachment on our precious dunes, contractors will be undertaking clearance work at Hightown Dunes, targeting the invasive Japanese Rose, funded via the national Dynamic Dunescapes HLF project
  • Sefton’s Young Advisors have been contacted to help engage with Young People about the Vision and are invited to join the new Forum
  • We are working with Sefton CVS to engage with the Schools ‘Get Talking’ virtual meetings
  • Green Sefton continues to support the Friends of Waterloo Seafront Gardens, Friends of Crosby Beach and Hightown Beach Clean in their excellent volunteer work and encouraging more people to take part, not least in supporting volunteer ambassadors, trialled last summer (encouraging visitors to take litter home, reduce marine plastic pollution and raise awareness of the global climate change impacts on our coast and wildlife)