During 2021/22 we asked service users and other stakeholders about the substance use treatment service. Our aim is to deliver a modern, integrated, recovery orientated, substance use treatment service for individuals in Sefton who need support to recover from substance use and get their lives back on track.
We wanted to engage with key stakeholders i.e. service staff, pharmacists, partner organisations within the local pathway and service users to get your feedback.
The main themes of all the engagement were around awareness of service, feedback of referral process, quality of service, any gaps in service, any barriers, and stigma.
On the whole respondents were positive about the local service provision and particularly the key workers. Some suggestions you said were:
This is what we have done/are planning to do:
We would like to hear your feedback on accessing the service, the support you receive and whether there are any gaps, the way the service is promoted and any ideas you have on how this can be improved. We are also keen to hear your thoughts around any ways in which we can reduce any social stigma (discimination and disapproval of people who use this service) and make the sites and services appealing to our residents.
We would welcome your thoughts and comments on what works well and how they could be improved. All information will be confidential, treated anonymously and not attributed to any individual.
Please note that at the end of this survey, before submitting your results, you will be asked if you want to provide an email address so that you can receive a PDF copy of your response. This is completely optional. The email address is only used to send the email to you via the online consultation system provided by Delib as the data processor. The email address will not be stored with the responses and Sefton Council will not have access to it.
Thank you for taking the time to complete this survey. All feedback will help us to make improvements to the service.
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