SEND Short Survey 2020

Closed 16 Oct 2020

Opened 14 Sep 2020

Feedback updated 11 Mar 2021

We asked

We carried out a baseline parent and carer survey in 2019 to monitor experience, involvement and satisfaction around the key areas of Education, Health, Social Care, information provision and on how the system is working together. The SEND Continuous Improvement Board  wanted to do a short survey to capture opinion and to see if there has been any improvement.  We carried out this survey in September 2020.

You said

In summary, parents and carers said:

  • The SEND support pathway isn't clear to us
  • Diagnosis and timescales to support takes too long
  • That mainstream schools are not always inclusive
  • The short breaks offer is not easy to understand or access
  • That there is an improvement in the way health, education, social care and the SEN Casework team are working together to help and support them but coordination and communication between professionals could be further improved
  • You feel that there is some improvement in parents and carers are being listened to in the development and review of their child/young person’s EHCP

 

We did

In summary, here are some of the things we have done/are doing:

  • Strengthened the SEND Casework team with £400k additional investment into the service
  • Strengthened SENDIASS through additional funding from Council and CCG and additional staffing to support families to navigate complex services
  • Preparing for Adulthood (PfA) workshops delivered and feedback fed into the Preparing for Adulthood Guide which has been co-produced with parents, carers and young people.
  • Implemented a new appointment system at Alder Hey which is more user friendly and has led to fewer cancellations
  • Improvements to the prescribing system at Alder Hey to make it easier for families to re-order medications.
  • Leaflet to be given to parents at start of pathway process to be reviewed and co-produced with parents / carers. ASD Post Diagnostic Feedback Booklet & Advisory Session Booklet have already been done and approved Jan 2021
  • Started to develop an Education Strategy with Inclusion as one of its key priorities
  • Inclusion task group established reporting into the SEN School Forum
  • Shared the parent and carer feedback with our teams and directed professionals to offer a person-centred approach when communicating with parents and carers
  • We have established reviews of both the Aiming High short breaks offer and the Springbrook overnight respite offer
  • Casework Officers now share mobile phone numbers when they first contact families which has improved communication

Please see the published results section for a more detailed You Said/We Did/Are Doing 

Results updated 11 Mar 2021

We carried out a baseline parent and carer survey in 2019 to monitor experience, involvement and satisfaction around the key areas of Education, Health, Social Care, information provision and on how the system is working together. The SEND Continuous Improvement Board  wanted to do a short survey to capture opinion and to see if there has been any improvement.  We carried out this survey in September 2020.

The full consultation report and a You Said/We Did/Doing Flyer are attached as documents.

Files:

Overview

Following on from the SEND Parent and Carer survey that was carried out in November 2019, we are keen to understand whether you are seeing an improvement in the help and support you are receiving from health, education social care and the SEN casework team in Sefton? 

Please help us by completing this short survey, which will only take a few minutes of your time. 

In this mid-year survey, we are only asking YES or NO questions because this will help us to understand if we are making an improvement or not against our action plan targets.  Please answer based on your experience of using SEND sevices to date.  There is also a free-text question where you can give us more information and the larger survey in February 2021 will provide an opportunity for you to give us a more indepth response.

Click here if you would like to view the results of the 2019 survey.

In the 2019 survey:

You Said – you wanted to be able to contact your Case Work Officers directly

We Did - Case Work Officers now share mobile phone numbers when they first contact you

You Said – you wanted the quality of the EHCPs to improve  

We Did - We have delivered outcomes training to front line staff who complete EHCPs etc and have introduced a monthly Quality Assurance process

You Said - you wanted the 20-week timescale for EHCP completion to be improved

We Did - we are now completing more EHCPs within the timescales – currently at 77% of plans being completed within the 20 weeks

You Said – you wanted to be more involved in contributing to the outcomes within the EHCP

We Did - we now invite parents/carers to be involved in joint outcomes meetings.

 

Please note that at the end of this survey, before submitting your results, you will be asked if you want to provide an email address so that you can receive a PDF copy of your response.  This is completely optional.  The email address is only used to send the email to you via the online consultation system provided by Delib as the data processor.  The email address will not be stored with the responses and Sefton Council will not have access to it.  

 

What happens next

The findings of theis short survey will be shared with the SEND Continual Improvement Board.  The findings will also be shared with the Sefton Parent and Carer Forum and will be available on the Local Offer

Areas

  • All Areas

Audiences

  • Parents and Carers

Interests

  • Education and Learning
  • Health & Wellbeing
  • Social care
  • Vulnerable people
  • School support and improvement
  • Early Help