SEND Short Survey 2020

Closed 16 Oct 2020

Opened 14 Sep 2020


Following on from the SEND Parent and Carer survey that was carried out in November 2019, we are keen to understand whether you are seeing an improvement in the help and support you are receiving from health, education social care and the SEN casework team in Sefton? 

Please help us by completing this short survey, which will only take a few minutes of your time. 

In this mid-year survey, we are only asking YES or NO questions because this will help us to understand if we are making an improvement or not against our action plan targets.  Please answer based on your experience of using SEND sevices to date.  There is also a free-text question where you can give us more information and the larger survey in February 2021 will provide an opportunity for you to give us a more indepth response.

Click here if you would like to view the results of the 2019 survey.

In the 2019 survey:

You Said – you wanted to be able to contact your Case Work Officers directly

We Did - Case Work Officers now share mobile phone numbers when they first contact you

You Said – you wanted the quality of the EHCPs to improve  

We Did - We have delivered outcomes training to front line staff who complete EHCPs etc and have introduced a monthly Quality Assurance process

You Said - you wanted the 20-week timescale for EHCP completion to be improved

We Did - we are now completing more EHCPs within the timescales – currently at 77% of plans being completed within the 20 weeks

You Said – you wanted to be more involved in contributing to the outcomes within the EHCP

We Did - we now invite parents/carers to be involved in joint outcomes meetings.


Please note that at the end of this survey, before submitting your results, you will be asked if you want to provide an email address so that you can receive a PDF copy of your response.  This is completely optional.  The email address is only used to send the email to you via the online consultation system provided by Delib as the data processor.  The email address will not be stored with the responses and Sefton Council will not have access to it.  


What happens next

The findings of theis short survey will be shared with the SEND Continual Improvement Board.  The findings will also be shared with the Sefton Parent and Carer Forum and will be available on the Local Offer


  • All Areas


  • Parents and Carers


  • Education and Learning
  • Health & Wellbeing
  • Social care
  • Vulnerable people
  • School support and improvement
  • Early Help