Sefton Parent-Carer SEND Survey 2019

Closed 18 Dec 2019

Opened 13 Nov 2019

Feedback updated 24 Sep 2020

We asked

Between November and December 2019, parents and carers of children/young people with SEND had the opportunity to take part in a survey on what is going well and what could be improved in Sefton around the key areas of education, health, social care, information provision and how the Sefton SEND Area Partnership is working together.
The survey would help provide the SEND Continuous Improvements Board with a baseline to monitor experience, involvement and satisfaction.


You said

  • You wanted the 20 week timescale for EHCP completion to be improved
  • You wanted the quality of the EHCPs to improve
  • You wanted to be able to contact your Case Work Officers directly
  • You wanted to be more involved in contributing to the outcomes within the EHCP
  • You wanted a clearer ASD pathway
  • We like Aiming High but there are some areas that can be improved

We did

  • We are now completing more EHCPs within the timescales – currently at 77% of plans being completed within the 20 weeks
  • We have delivered outcomes training to front line staff who complete EHCPs etc and introduced a monthly Quality Assurance process
  • Case Work Officers now share mobile phone numbers when they first contact you
  • We now invite parents/carers to be involved in joint outcomes meetings
  • Since April 2020 we have put in place a new pathway that is compliant with the National Institute for Health and Care Excellence (NICE)
  • We are reviewing the Aiming High service so there is an age appropriate offer


Thank you to all the parents and carers who took the time to complete the survey. The full report is available to view on the Local Offer:



Dear Parents/Carers, 

We would like to gather your views, as parents/carers of children and young people with Special Educational Needs and/or Disabilities (SEND) , on what is going well and what could be improved in our local area.  We would be grateful if you could complete this short survey on Education, Health and Social Care services and the information and support you receive.

Your individual personal information will not be shared with services.

Please use a separate form for each child or young person with SEND.


Why we are consulting

The answers that you give in this survey will help to identify how services are received and how you feel currently about the services and support.  

We want to then use the feedback to help identify what might be working well and where improvements need to be made.  We will then look to carry out the same survey again every six months to help monitor progress.

Your feedback is really important.  this survey should take between 10 - 15 minutes to complete.  If you need the survey in a different format, for example large print or would like some help to complete the survey over the telephone, please contact Jayne Vincent on 0151 934 3733.

What happens next

The responses will be shared with the SEND Board and relevant organisations/service providers to help show what families feel need improving


  • All Areas


  • Parents and Carers


  • Social care