Adult Social Care Feedback Form

Overview

Good communication and support are really important to us in Sefton. We would like to hear about your experience. The form includes approximately 6 questions, some of the questions have more than one section.

It should take no more than 5-10 minutes to complete. You will not be able to save and return to the form once you have started it.

This survey is completely anonymous unless you decide to leave your contact details.

This form is for feedback - we will use this form to improve our services.

For general enquiries, advice, or to make a referral to Sefton Adult Social Care, you can call the Sefton Contact Centre at 0345 140 0845.

This line is available:

• Monday to Thursday: 9:00am – 5:30pm
• Friday: 9:00am – 4:00pm

Calls are initially handled by an operator who will take brief details and pass them to a Customer Access Officer or the relevant social care team for follow-up.

If you require urgent support outside normal office hours, including evenings, weekends, or bank holidays, contact the Emergency Duty Team at 0151 934 3555. This service handles urgent adult social care issues when the main office is closed.

If you would like to make a complaint please click here: Make an Adult Social Care complaint, scroll to the bottom and click the blue button.

Please note that at the end of this survey, before submitting your results, you will be asked if you want to provide an email address so that you can receive a PDF copy of your response.  This is completely optional.  The email address is only used to send the email to you via the online consultation system provided by Delib as the data processor.  The email address will not be stored with the responses and Sefton Council will not have access to it.  

Adult Social Care Privacy Notice